APA Style

steve, D. (2013). It's All About The Guest Exceeding Expectations In Business And In Life The Davio's Way (cetakan, 2013). america: lyons press.

MLA Style

steve, Difillippo. "It's All About The Guest Exceeding Expectations In Business And In Life The Davio's Way". cetakan, 2013 america: lyons press, 2013. Text.